Do you need an investigations, complaints management, or dispute resolution expert in your corner? Got a team of enthusiastic but not-so-experienced staff who could use some guidance and coaching on how to manage certain aspects of their caseload? Need someone to bounce policy, procedural and staff directive ideas off? Yes? Then you need On Track Investigations.
On Track Investigations provide expert and quality coaching packages that are tailored to your specific requirements. We provide highly responsive and flexible coaching options, accommodating our clients’ diverse needs. Whether you utilise us to upskill a single team member or executive in the short term, or engage us over a longer period of time, we are the objective expert in the room to work through complex and challenging situations, discussions and best practice considerations.
You may like support in relation to one discrete section of your process or procedure such as delivering unwelcome news, taking a complaint successfully, or managing difficult conversations; or you may prefer on-call support for your team through your process beginning to end. We also offer the option of partnering our coaching service with our training packages, to provide a structured learning environment coupled with support implementing the learned skills and techniques.
Whatever your individual need, we have a coaching package to fit. Get in touch today to discuss how we can help your teams enhance their performance in workplace investigations, complaints management and dispute resolution.