Your Rights in Relation to Privacy
On Track Investigations Pty Ltd ACN 645 402 722 (“We” “Us” “Our”) understands the
importance of protecting the privacy of an individual’s personal information and adopts the
Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
This Privacy Policy sets out how we collect, use and disclose information about you, how we
aim to protect the privacy of your personal information and your rights in relation to your
personal information.
This Privacy Policy may be updated from time to time.
Kinds of Personal Information
Through your use of this website, we may process your Personal Information. “Personal
Information” is information about you, which could be used to identify you.
We may process your Information by collecting, storing and/or using it in a manner described
in this Privacy Policy.
The kinds of personal information we collect may include:
contact details such as your full name, business or personal addresses, email
addresses, and contact numbers
date of birth
company or business details, such as your ABN, ACN or officeholder information
financial information, such as credit card and bank account details
identity documents, such as your passport or driver’s licence
information regarding your business, including employees, an employment or
workplace-related dispute, investigation or training requirement
(“Personal Information”)
Whilst you are under no obligation to provide us your Personal Information, we may be
unable to provide you with our services if you do not provide all requested information.
You must let us know as soon as reasonably practicable of any changes to your information,
or if you are aware of any inaccurate, out of date, misleading or false information.
Sensitive Personal Information
We may also process Sensitive Personal Information about you where it is necessary for us
to perform our services.
The kinds of sensitive Personal Information we process may include information about your
political opinions or membership in political associations – for example, to give specific
advice relating to union membership or similar.
Collection of Personal Information
Generally, we will collect your Personal Information through:
direct contact with you, whether in person or over the phone, email or post
the completion of online and/or physical forms
information services providers, social media sites or publicly available information
When you use our website, the following information may be logged for statistical purposes
and for the purposes of marketing and advertising to you:
the date and time of your visit to our website;
your IP address;
pages that you accessed and documents downloaded; and
the type of browser you were using.
Cookies may be used on our Website. Cookies are pieces of information that a website
transfers to a computer’s hard drive for record keeping purposes. We may collect Cookies in
order to allow our Website to function properly, to monitor aggregate site usage data such as
total number of visitors and pages viewed and to enable third party features or functionality
to be provided on or through the Website. Most web browsers are set to accept cookies and
do not personally identify the user.
Purpose of Collection
We may require your personal information for the following reasons:
to respond to your enquiries and provide our services and/or products
for accounting, billing and other internal administrative purposes
to invite you to events or functions
to add you to our mailing list where you have subscribed to our newsletter
to inform you of updates, products and/or services that may be of interest to you
We may also use and disclose your personal information in order to inform you of products
and/or services that may be of interest to you. In the event you do not wish to receive such
communications, you may, at any time, request not to receive direct marketing
communications from us or use any opt-out mechanism provided and we will comply with
that request.
Disclosure of Personal Information
We may disclose your Personal Information to third parties such:
payment processing companies;
dispute resolution partners;
dispute resolution services, including relevant tribunals and courts
We limit the information provided to third party providers to that which is reasonably
necessary for them to perform their functions, and our contracts with them require them to
maintain the confidentiality of such information.
We will otherwise not disclose your personal information to third parties without your consent
or unless required by law.
Disclosure of Personal Information to Overseas Recipients
Some of the entities that we share Personal Information with may be located in, or have
operations in, other countries. This means that your Personal Information may be stored or
accessed in overseas countries.
Our contracts with overseas entities with whom we share your Personal Information require
them to maintain the confidentiality of such information.
Security of Your Personal Information
We take reasonable steps to ensure that the Personal Information we hold is protected from
misuse, interference and loss and from unauthorised access, modification or disclosure.
Generally, we hold your Personal Information electronically, but may from time to time hold
your information in paper form also.
In the event that your Personal Information is subject to a data breach, we will comply with
all mandatory statutory notification requirements.
We will destroy your Personal Information in circumstances where it is no longer required,
unless required by law to retain the information.
How You May Access Your Personal Information
Under the Privacy Act, you have a right to access and seek correction of your Personal
Information that is collected and held by us.
If at any time you would like to access or correct the personal information that we hold about
you, please contact our privacy officer:
Privacy Officer email address: office@ontrackinvestigations.com.au
To obtain access to your Personal Information:
you will have to provide proof of identity to ensure that Personal Information is
provided only to the correct individuals and that the privacy of others is protected;
you will need to be reasonably specific about the information you require; and
We may charge you a reasonable administration fee, which reflects the cost to us for
providing access in accordance with your request.
If we refuse your request to access or correct your Personal Information, we will provide you
with written reasons for the refusal and details of complaint mechanisms.
Complaints
Please direct all privacy complaints to our privacy officer. At all times, privacy complaints will
be treated seriously and dealt with in a prompt and confidential manner.
You will be informed of the outcome of your complaint following completion of the
investigation, which will take no more than 30 days.
In the event that you are dissatisfied with the outcome of your complaint, you may refer the
complaint to the Office of the Australian Information Commissioner.